Advice and answers from the MoonClerk Team

Search results for:pause

How do I give my payers the ability to pause their own recurring plan?

To allow them (within the Payer Portal) to pause their recurring plans: 1) Click on the Payer Portal… your Account drop down menu. 2) Scroll to the “Allow payer to” section and click to enable on “Pause… They will have the option to pause their recurring plans indefinitely or for a set number of periods

How do I pause a recurring plan indefinitely or skip one or more payments?

3) Click on the Pause Plan button. 4) Choose wether you'd like to pause the plan indefinitely… the Plans button in the dashboard main navigation. 2) Click on the recurring plan you want to pause… or for a set number of periods. 5) Click the Pause button

What happens to payments on a plan when it resumes (unpauses), either manually or automatically?

Pausing and unpausing recurring plans… next scheduled payment attempt will revert back to what the plan's recurring schedule was before the pause

What controls can I give my payers to manage their own recurring plans?

Update their billing information (always enabled by default) Cancel their recurring plans Pause

What happens while a recurring is in a paused state?

Pausing and unpausing recurring plans… While a recurring plan is in a paused state, invoices are still created on Stripe on the scheduled date… And, once the plan resumes from its paused state into an active state, those missed invoices/payments

How do I resume (unpause) a paused recurring plan?

1) Click on the Plans button in the dashboard main navigation. 2) Click on the paused recurring

What do the different recurring plan statuses mean?

but invoices will not be charged either indefinitely or for a set number of periods, depending on the pause