Note: MoonClerk uses the affiliate software program, Rewardful, to help us manage our affiliate program.
You can read our help article about our commission structure, but we also want to clarify how we pay those commissions out.
You can always view your payout activity in your affiliate dashboard.
When you earn a commission it is listed as Pending for 31 days. This gives us time to account for refunds and to investigate any potential abuse.
After 31 days the commission becomes Due. Due commissions are paid in the next monthly payout run, made during the first business week of each month, once your balance reaches your campaign's minimum payout ($50 for the MoonClerk Partner Program). Most commissions are paid within 30 to 60 days of being earned.
If a customer cancels during their first billing period, we do not pay out a commission for that customer because they may be eligible for a refund.
If we have refunded someone you referred, we do not pay out commissions on the refunded amount.
Payouts are sent through Rewardful. Make sure your payout details are complete in your affiliate dashboard settings so your payouts are not delayed.