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How does the digital delivery process work from the payer's perspective?
How does the digital delivery process work from the payer's perspective?

Your payers' experience when they buy a digital product

Dodd Caldwell avatar
Written by Dodd Caldwell
Updated over a year ago

Here’s how the digital delivery process works from your payers’ perspective:

1) Your payers check out on your MoonClerk payment form 

2) They will receive an email with a link to view the Package you’ve created and connected to the payment form they checked out on. If they have checked out for a recurring plan, they will also see this link in their Payer Portal. 

3) When they click on the link, they’ll arrive at the digital delivery page and be able to download the products, watch the embedded videos, or access the links you've added to the Package.

4) If they click the download button, the download will start immediately. If they click the "Watch' button, they will be able to watch the embedded video right there. If they click the button to access an external link, they will be directed to the web address you've provided. 

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