Your MoonClerk payments land in your Stripe balance and normally reach your bank on Stripe's standard payout schedule, usually two business days later. If your Stripe account is eligible, Stripe Instant Payouts lets you send your available balance to an eligible debit card or bank account and typically see the money within 30 minutes, any day of the week, including nights, weekends and holidays.
Am I eligible?
Stripe decides who is eligible for Instant Payouts, not MoonClerk. New Stripe accounts aren't eligible right away; eligibility usually follows a history of successful payments. To check, open the Balances page in your Stripe Dashboard. If you're eligible and have an available balance, you'll see an amount available for Instant Payouts.
What does it cost?
Stripe charges 1.5% of the amount you pay out instantly (minimum fee 50¢) for US accounts. The fee is charged by Stripe, only on the payouts you choose to make instant, and it's taken out before the money is sent, so the amount Stripe shows is what you'll receive. MoonClerk doesn't add a fee. Your standard payouts stay free and keep running on their normal schedule. For current pricing, see Stripe's pricing page.
How do I request an Instant Payout?
1) Log in to your Stripe Dashboard and open the Balances page.
2) Click on the Pay out button.
3) Choose Instant.
4) If you haven't added an eligible debit card or bank account for Instant Payouts yet, Stripe asks you to add one. You only need to do this once.
5) Enter the amount you want to receive, up to the amount available.
6) Click on Review, check the details and confirm.
You can also request an Instant Payout from the Balances tab of the Stripe Dashboard mobile app (iOS and Android).
Which funds can I pay out instantly?
Card payments are available for an Instant Payout as soon as the charge completes.
Bank (ACH) payments are only available once they have fully settled.
Anything you don't pay out instantly is paid out on your normal schedule. Nothing changes unless you choose Instant.
Where can the money go?
Instant Payouts can be sent to an eligible US debit card or to a supported bank account. Stripe shows which of your payout accounts can receive Instant Payouts when you request one, and you can manage them in your Stripe Dashboard settings under external payout accounts.
Limits
Each Instant Payout must be between 0.50 USD and 9,999 USD.
There is a daily maximum amount, shown on your Balances page, and a limit of 10 Instant Payouts per day.
For US accounts the daily limit resets at midnight US Central Time.
Who do I contact if something goes wrong?
Instant Payouts are handled entirely by Stripe in your own Stripe account, so MoonClerk can't start, change or cancel a payout. For a payout that hasn't arrived, a declined debit card or a question about your eligibility or limits, contact Stripe support. For anything else about MoonClerk, contact MoonClerk support from the chat in your dashboard.