Payers can manage their recurring plans within the Payer Portal. To allow them (within the Payer Portal) to pause their recurring plans:
1) Click on the Account drop down button in your account's main navigation
2) Click on the Payer Portal option
3) Scroll to the “Allow payer to” section and click Yes in the “Pause and resume plan?” section.
4) Click Save
5) Now, when your payers go to their Payer Portal, they will be able to pause their recurring plans. They will have the option to pause their recurring plans indefinitely or for a set number of periods. Once they have paused their plans, they will then have the option to resume their plans.