Frequently Asked Questions

What is the checkout process like for a payer?

See the default flow of the checkout process for a debit/credit card transaction

Written by Dodd Caldwell
Updated over a week ago

How do I use or share my payment forms to accept payments?

Written by Dodd Caldwell
Updated over a week ago

How and when are funds transferred into my bank account?

Deposit Schedule - Receiving Payouts in Stripe

Written by Dodd Caldwell
Updated over a week ago

What do I need in order to sign up for MoonClerk?

Written by Dodd Caldwell
Updated over a week ago

What is Stripe and why do I need it?

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Updated over a week ago

What are MoonClerk's updated pricing tiers?

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Updated over a week ago

What happens when a payment on a recurring plan fails?

Written by Dodd Caldwell
Updated over a week ago

How does MoonClerk comply with GDPR?

A summary of our GDPR readiness program

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Updated over a week ago

Does MoonClerk support Apple Pay, Google Pay, and Microsoft Pay?

“Express Checkout" with Apple Pay, Google Pay, and Microsoft Pay

Written by Dodd Caldwell
Updated over a week ago

Can I physically accept payments in-person?

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Updated over a week ago

Can I charge additional fees such as shipping charges and sales tax?

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Updated over a week ago

Can I accept ACH / Bank Account / E-Check payments?

ACH / Bank Account Payments

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Updated over a week ago

Does MoonClerk offer Two-Factor Authentication?

2FA for sign-in credentials

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Updated over a week ago

Is MoonClerk available outside of the US?

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Updated over a week ago

Do payers need to create an account in order to pay?

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Updated over a week ago

Do I need a website to use MoonClerk?

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Updated over a week ago

Do I need to be a programmer to use MoonClerk?

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Updated over a week ago

Can I accept donations?

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Updated over a week ago

Can my payers cancel their own recurring plans?

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Updated over a week ago

Can I give other members of my team access to the MoonClerk dashboard?

Adding users (team members) to your MoonClerk account

Written by Dodd Caldwell
Updated over a week ago

Does MoonClerk integrate with Quickbooks?

Integrate with Quickbooks using Zapier

Written by Dodd Caldwell
Updated over a week ago

Can I Use MoonClerk on a Squarespace Site?

Using MoonClerk on your Squarespace website

Written by Dodd Caldwell
Updated over a week ago

How do I send out automatic notifications or receipts to payers with MoonClerk?

Automatically email your Payers

Written by Dodd Caldwell
Updated over a week ago

What notification emails does MoonClerk send me, the account holder?

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Updated over a week ago

What information can I gather during the checkout process?

Use custom fields as a form builder to ask for information at checkout

Written by Dodd Caldwell
Updated over a week ago

Can I export my payment and recurring plan data in a CSV or Excel file?

Written by Dodd Caldwell
Updated over a week ago

Can I charge payers who live outside of my country?

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Updated over a week ago

Is my data portable?

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Updated over a week ago

What configuration options do I have for payment forms?

Written by Dodd Caldwell
Updated over a week ago

Can I accept payments on a mobile device?

Written by Dodd Caldwell
Updated over a week ago

What kinds of security measures does MoonClerk provide?

Written by Dodd Caldwell
Updated over a week ago

Can I accept one-time payments?

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Updated over a week ago

What types of design or theme customizations does MoonClerk offer for payment forms?

Written by Dodd Caldwell
Updated over a week ago

Can payers choose quantities when they check out and have the price automatically adjust?

Written by Dodd Caldwell
Updated over a week ago

Does MoonClerk work with PayPal?

MoonClerk vs. PayPal

Written by Dodd Caldwell
Updated over a week ago

If I'm accepting payments in a currency other than USD, how will I be billed for my use of MoonClerk?

Written by Dodd Caldwell
Updated over a week ago

Can I charge an initial, up-front payment when a payer signs up for a recurring plan?

Written by Dodd Caldwell
Updated over a week ago

Can I accept political contributions?

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Updated over a week ago

What happens to payments on a plan when it resumes (unpauses), either manually or automatically?

Pausing and unpausing recurring plans

Written by Dodd Caldwell
Updated over a week ago

What happens while a recurring is in a paused state?

Pausing and unpausing recurring plans

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Updated over a week ago

Can payers designate a purchase/donation as a gift to someone else or in honor of someone?

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Updated over a week ago

Can I sell digital products?

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Updated over a week ago

Do I need to enter my credit card information to sign up?

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Updated over a week ago

Who created MoonClerk?

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Updated over a week ago

Do I need to sign a contract?

Written by Dodd Caldwell
Updated over a week ago