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Frequently Asked Questions
Frequently Asked Questions
Quick answers to our most commonly-asked questions
46 articles in this collection
Written by
Dodd Caldwell
What is the checkout process like for a payer?
See the default flow of the checkout process for a debit/credit card transaction
Written by
Dodd Caldwell
Updated over a week ago
How do I use or share my payment forms to accept payments?
Written by
Dodd Caldwell
Updated over a week ago
How and when are funds transferred into my bank account?
Deposit Schedule - Receiving Payouts in Stripe
Written by
Dodd Caldwell
Updated over a week ago
What do I need in order to sign up for MoonClerk?
Written by
Dodd Caldwell
Updated over a week ago
What is Stripe and why do I need it?
Written by
Dodd Caldwell
Updated over a week ago
What are MoonClerk's updated pricing tiers?
Written by
Dodd Caldwell
Updated over a week ago
What happens when a payment on a recurring plan fails?
Written by
Dodd Caldwell
Updated over a week ago
How does MoonClerk comply with GDPR?
A summary of our GDPR readiness program
Written by
Dodd Caldwell
Updated over a week ago
What are the changes with MoonClerk’s new checkouts?
Written by
Dodd Caldwell
Updated over a week ago
Does MoonClerk support Apple Pay, Google Pay, and Microsoft Pay?
“Express Checkout" with Apple Pay, Google Pay, and Microsoft Pay
Written by
Dodd Caldwell
Updated over a week ago
Can I physically accept payments in-person?
Written by
Dodd Caldwell
Updated over a week ago
Can I charge additional fees such as shipping charges and sales tax?
Written by
Dodd Caldwell
Updated over a week ago
Can I accept ACH / Bank Account / E-Check payments?
ACH / Bank Account Payments
Written by
Dodd Caldwell
Updated over a week ago
Does MoonClerk offer Two-Factor Authentication?
2FA for sign-in credentials
Written by
Dodd Caldwell
Updated over a week ago
Is MoonClerk available outside of the US?
Written by
Dodd Caldwell
Updated over a week ago
Do payers need to create an account in order to pay?
Written by
Dodd Caldwell
Updated over a week ago
Do I need a website to use MoonClerk?
Written by
Dodd Caldwell
Updated over a week ago
Do I need to be a programmer to use MoonClerk?
Written by
Dodd Caldwell
Updated over a week ago
Can I accept donations?
Written by
Dodd Caldwell
Updated over a week ago
Can my payers cancel their own recurring plans?
Written by
Dodd Caldwell
Updated over a week ago
Can I give other members of my team access to the MoonClerk dashboard?
Adding users (team members) to your MoonClerk account
Written by
Dodd Caldwell
Updated over a week ago
Does MoonClerk integrate with Quickbooks?
Integrate with Quickbooks using Zapier
Written by
Dodd Caldwell
Updated over a week ago
Can I Use MoonClerk on a Squarespace Site?
Using MoonClerk on your Squarespace website
Written by
Dodd Caldwell
Updated over a week ago
How do I send out automatic notifications or receipts to payers with MoonClerk?
Automatically email your Payers
Written by
Dodd Caldwell
Updated over a week ago
What notification emails does MoonClerk send me, the account holder?
Written by
Dodd Caldwell
Updated over a week ago
What information can I gather during the checkout process?
Use custom fields as a form builder to ask for information at checkout
Written by
Dodd Caldwell
Updated over a week ago
Can I export my payment and recurring plan data in a CSV or Excel file?
Written by
Dodd Caldwell
Updated over a week ago
Can I charge payers who live outside of my country?
Written by
Dodd Caldwell
Updated over a week ago
Is my data portable?
Written by
Dodd Caldwell
Updated over a week ago
What configuration options do I have for payment forms?
Written by
Dodd Caldwell
Updated over a week ago
Can I accept payments on a mobile device?
Written by
Dodd Caldwell
Updated over a week ago
What kinds of security measures does MoonClerk provide?
Written by
Dodd Caldwell
Updated over a week ago
Can I accept one-time payments?
Written by
Dodd Caldwell
Updated over a week ago
What types of design or theme customizations does MoonClerk offer for payment forms?
Written by
Dodd Caldwell
Updated over a week ago
Can payers choose quantities when they check out and have the price automatically adjust?
Written by
Dodd Caldwell
Updated over a week ago
Does MoonClerk work with PayPal?
MoonClerk vs. PayPal
Written by
Dodd Caldwell
Updated over a week ago
If I'm accepting payments in a currency other than USD, how will I be billed for my use of MoonClerk?
Written by
Dodd Caldwell
Updated over a week ago
Can I charge an initial, up-front payment when a payer signs up for a recurring plan?
Written by
Dodd Caldwell
Updated over a week ago
Can I accept political contributions?
Written by
Dodd Caldwell
Updated over a week ago
What happens to payments on a plan when it resumes (unpauses), either manually or automatically?
Pausing and unpausing recurring plans
Written by
Dodd Caldwell
Updated over a week ago
What happens while a recurring is in a paused state?
Pausing and unpausing recurring plans
Written by
Dodd Caldwell
Updated over a week ago
Can payers designate a purchase/donation as a gift to someone else or in honor of someone?
Written by
Dodd Caldwell
Updated over a week ago
Can I sell digital products?
Written by
Dodd Caldwell
Updated over a week ago
Do I need to enter my credit card information to sign up?
Written by
Dodd Caldwell
Updated over a week ago
Who created MoonClerk?
Written by
Dodd Caldwell
Updated over a week ago
Do I need to sign a contract?
Written by
Dodd Caldwell
Updated over a week ago