Frequently Asked Questions

35 articles in this collection
Written by Dodd Caldwell

Can I charge additional fees such as shipping charges?

Written by Dodd Caldwell
Updated over a week ago

What is the checkout process like for a payer?

Written by Dodd Caldwell
Updated over a week ago

How do I use or share my payment forms to accept payments?

Written by Dodd Caldwell
Updated this week

How and when are funds transferred into my bank account?

Written by Dodd Caldwell
Updated over a week ago

What do I need in order to sign up for MoonClerk?

Written by Dodd Caldwell
Updated this week

What is Stripe and why do I need it?

Written by Dodd Caldwell
Updated over a week ago

What happens when a payment on a recurring plan fails?

Written by Dodd Caldwell
Updated over a week ago

Can I physically accept credit/debit card payments in-person?

Written by Dodd Caldwell
Updated over a week ago

Is MoonClerk available outside of the US?

Written by Dodd Caldwell
Updated over a week ago

Do payers need to create an account in order to pay?

Written by Dodd Caldwell
Updated this week

Do I need a website to use MoonClerk?

Written by Dodd Caldwell
Updated over a week ago

Do I need to be a programmer to use MoonClerk?

Written by Dodd Caldwell
Updated over a week ago

Can my payers cancel their own recurring plans?

Written by Dodd Caldwell
Updated this week

Can I send out automatic notifications or receipts to payers with MoonClerk?

Written by Dodd Caldwell
Updated this week

What notification emails does MoonClerk send me, the account holder?

Written by Dodd Caldwell
Updated this week

What information can I gather during the checkout process?

Written by Dodd Caldwell
Updated over a week ago

Can I export my payment and recurring plan data in a CSV or Excel file?

Written by Dodd Caldwell
Updated over a week ago

Can I charge payers who live outside of my country?

Written by Dodd Caldwell
Updated over a week ago

Is my data portable?

Written by Dodd Caldwell
Updated over a week ago

What configuration options do I have for payment forms?

Written by Dodd Caldwell
Updated over a week ago

Can I accept payments on a mobile device?

Written by Dodd Caldwell
Updated over a week ago

What kinds of security measures does MoonClerk provide?

Written by Dodd Caldwell
Updated over a week ago

Can I accept one-time payments?

Written by Dodd Caldwell
Updated over a week ago

What types of design or theme customizations does MoonClerk offer for payment forms?

Written by Dodd Caldwell
Updated over a week ago

Can payers choose quantities when they check out and have the price automatically adjust?

Written by Dodd Caldwell
Updated over a week ago

If I'm accepting payments in a currency other than USD, how will I be billed for my use of MoonClerk?

Written by Dodd Caldwell
Updated this week

Can I charge an initial, up-front payment when a payer signs up for a recurring plan?

Written by Dodd Caldwell
Updated this week

Can I accept political contributions?

Written by Dodd Caldwell
Updated over a week ago

Can I have multiple users on my MoonClerk account.

Written by Dodd Caldwell
Updated over a week ago

Can payers designate a purchase/donation as a gift to someone else or in honor of someone?

Written by Dodd Caldwell
Updated this week

Can I sell digital products?

Written by Dodd Caldwell
Updated over a week ago

Do I need to enter my credit card information to sign up?

Written by Dodd Caldwell
Updated over a week ago

Who created MoonClerk?

Written by Dodd Caldwell
Updated over a week ago

Can I accept donations?

Written by Dodd Caldwell
Updated over a week ago

Do I need to sign a contract?

Written by Dodd Caldwell
Updated over a week ago